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Property and facilities

Property and facilities service specifications often are - or should be - complex, and the costs of services are often not well defined or understood. There may be several layers of contractors and sub-contractors providing the services, each of which needs to be understood, providing a range of options to in-source or out-source at a variety of levels.

Property and facilities sub-categories include:

• Building maintenance
• Security
• Cleaning
• Consolidated FM
• Some of the challenges we typically find in this area include:
• Contracts are often difficult to administer
• SLAs are often not well defined or easy to monitor
• 'Hidden' spend on non-core work significantly increases total spend
• Operational managers lack purchasing support to assist with structuring competitive processes, so that ultimately true costs are not well understood