The UK grocery market is now discovering what the new normal will look like following almost two years of extreme turbulence due to the COVID-19 pandemic. During this time, many retailers transformed their business models and operating practices at lightning speed and scale to meet three big challenges:
1. Surging demand for online shopping via delivery and click and collect
2. Supplying higher overall sales demand for essential food and drink items, including stockpiling and a move back to bigger weekly shops
3. Ongoing major new in-store safety management improvements to reduce COVID-19 risk
The revolutionary and fast paced changes introduced contrast with the relative stability and evolutionary progress over the previous decades. In combination with massive challenges to operations and supply chain, as was the case for most businesses, there were also drastic changes in consumer behaviour – forcing retailers to transform many aspects of activity.
Download the full report here:
The future of the UK Grocery market
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