COVID-19 had clearly hit this sector hard, and there are likely to be more casualties before we return to some kind of normality, however, with the lockdown soon to be relaxed operators must be thinking about how to re-emerge and adapt to the ‘new normal’.
There is pent up demand for coffee shops, restaurants and pubs to reopen, however footfall will be lower than pre-COVID meaning business needs to act now in order to survive. To remain viable, and operate at an acceptable margin, operators must manage costs, simplify operations and potentially take some unprecedented steps to increase revenues.
The new normal may provide the permission for this, but will this be enough, and can all businesses achieve this?
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