service delivery

Our service delivery teams are experts in all aspects of procurement, including the latest tools and processes. We work closely with your team to understand your specific business priorities in order to continually deliver excellent and sustainable value.

Our clients are engaged in a wide variety of activities across constantly changing environments. Delivering effective performance often requires a diverse range of experience and knowledge that’s difficult to maintain in-house. The resulting low productivity levels, costly service delivery and frustrated resources means the company is unable to keep its talent focused on key business matters.

We provide our clients with a flexible workforce that have the specific skills and deep category expertise to meet the current challenges and can scale easily to cope with changing demand.

They are supported by innovative tools and processes, as well our wealth of general procurement delivery knowledge and strong analytics and transactional capability that can be delivered remotely by our centre-of-excellence or directly at client locations.

When you have instant access to the right skill, resources, tools and processes to deal with your procurement challenges, you can focus your internal capabilities on other difference-making goals that make best use of their talents. Our teams stay up to date with the latest trends and developments across multiple sectors and will pass on fresh insights and ideas to your business.

marketing procurement managed services

Nomad Foods Europe is a leading packaged foods company. Through an acquirin business model, they own a global portfolio of best-in-class food companies and brands within the frozen category and across the broader food sector.

4C were engaged to provide a Best in Class strategy to rationalise and future proof the communication supplier base for clients. Key areas include improving commercial terms, flexibility to substitute supply base, transformation of services, transparency of service provision, accountable risk and reward fee structures and the update of contract terms to reflect proliferation in digital services, IP and regulation.

Category Diagnostic

  • Produced full category overview
  • Data driven diagnostic to identify key opportunity areas


Market Engagement

  • Utilisation of key business areas to ensure maximum efficiency
  • Engagement of key client stakeholders to surpass expectations


European outreach & Acquisition flexibility

  • Establish and provide stable Supply Chain foundation for business fluidity.
  • Consolidation and strategic overview of new European acquisitions.
  • Central sourcing projects
  • Local sourcing projects

value delivered

Category savings to date:

  • Savings between 3-6% year on year
  • Streamlined the category and provided flexibility to suit business acquisition model
  • Built internal credibility with the executive board for review and implantation of strategic European project

contingent workforce onboarding

Royal Dutch Shell plc, is a British-Dutch oil and gas company headquartered in the Netherlands and incorporated in the United Kingdom. It is one of the six oil and gas “supermajors” and the sixth-largest company in the world measured by 2016 revenues.

Get control over contractors by migrating individuals of commercial or talent interest into a contingent workforce solution. Challenges to be dealt with include: high turnover of contractors, large distribution across 100+ legal entities or manual intensive work.
  • Develop tailored onboarding reporting solution via PowerQuery
  • Define information management process to assure data consistency and integrity
  • Set up workflows to minimize errors or manual work
  • Conceptualize methodology and logic behind onboarding parameters
  • Assure project success by developing and tracking forecast

value delivered

  • Reporting SLA reduced from 8hrs to 1hrs per week
  • Forecast up to 90% accurate
  • State of the art reporting solution, improving significantly transparency and control over population
  • Shifted excel type solutions to professional PowerQuery and PowerBI
  • Standard process with consistent methodology across all project
  • Reporting charts refreshed automatically

contingent workforce spend analysis

Royal Dutch Shell plc, is a British-Dutch oil and gas company headquartered in the Netherlands and incorporated in the United Kingdom. It is one of the six oil and gas “supermajors” and the sixth-largest company in the world measured by 2016 revenues.

Analyse control contingent workforce related spend. Large data volumes and complex structure of different ERP systems disrupt reporting over spend.

  • Develop tailored made spend analysis tool via PowerBI
  • Set up automatic updates
  • Define security control features via Row Level Security specifications
  • Consolidate data via PowerQuery

value delivered

  • Automated reporting solution incorporating millions of rows of data
  • State of the art interactive dashboards
  • Improved accessibility and distribution of data reports
  • Secure solution with rigorous control of data access or extract

4Tracker provides accurate project tracking and savings reporting

Pladis, previously known as United Biscuits, is one of the world’s pre-eminent branded snacks businesses. The company produces some of the best known and loved sweet and savoury snacks, with products ranging from biscuits and crackers to cakes and savoury snacks. The portfolio of brands includes McVitie’s, Jacob’s, Carr’s, Jaffa Cakes, Verkade, and Delacre.

With a hundred plus projects across dozens of categories and sub-categories it was important to be able to communicate the in-year savings reliably for the client’s internal procurement reporting including milestone measures.

  • Implementation of the 4Tracker tool to manage procurement projects
  • The 4Tracker database is updated by 4C with pladis having read access
  • All of the UK and NE teams use 4Tracker as the single project management tool
  • This provides pladis with consistency of reporting across all UK and NE
  • Monthly Spend Area Forum (SAF) meetings are informed by 4Tracker
  • Reporting can be by exception for quickness as well as individual project updates to take each category director through the recent project progress

value delivered

Close working relationships  between both Procurement and the categories have underpinned improved supplier performance and significant cost reduction of a regular compounded 3% saving each year on total spend, equating to 8% savings on managed spend

"4C have enabled a step change from procurement savings to delivering cost transformation. The team 4C put in place has over-delivered on all objectives and proved themselves to be constant innovators; always looking for processes to optimise or leading edge technology to deploy. We are extremely pleased with the results achieved and I wouldn't hesitate to recommend them"

Edward Fuchs, (former) Group Procurement Director