Food Service Supply Chain Transformation

Partnering with a leisure company on transforming their food distribution strategy, tender management and transition.

To discuss how we can help you with similar challenges please contact Gavin Bowen-Ashwin.

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The Problem

The client’s objective was to consolidate and simplify the supply from across five direct suppliers and numerous indirect manufacturers into a single, strategic, wholesale food proposition and distribution provider, to alleviate the administrative burden associated with multiple suppliers and excessive nominated SKUs.
There was a need to review the model, processes, roles and responsibilities of the partner wholesaler and the company’s procurement department.
The client was seeking improved buying KPIs and IT infrastructure, an optimal delivery schedule and operational improvement measures, as well as enabling the transformation towards a strategic procurement function which could better support each unique brand within the portfolio.

The 4C team provided in-depth category planning for each foodservice category with key inputs from business-wide stakeholders, resulting in a defined scope, objectives and strategy for a full foodservice tender.
Concurrently we identified and engaged with prospect bidders from the market, created and issued an extensive data-supported RFP document with over 150 extensively scoped and researched individual requirements across 11 sub-sections.
This was followed by an in-depth analysis of bidder responses, product sampling facilitation, negotiation and final recommendation for the award of a 5+ year contract, with the implementation plan to follow.

The client uncovered long term benefits though the defined distribution of the vision and strategy, gap analysis against best practice and a detailed roadmap to deliver step change.
A full SKU count optimisation was achieved, reducing nominated lines to simplify processes and to improve wholesale leverage.
We managed the end-to-end food service tender, maximising engagement and value delivered, and then managed the transition to new the new food service partner whilst maintaining supply and service to the customer.