SUCCESS STORY
£1M+ annual saving
Life Sciences:
Digital Procurement Transformation
Multi-phased programme digitised processes across three global shared service centres
Outcomes
£1M+ Licence Savings
Significant cost reduction from rationalising digital licences
52% Faster Onboarding
Reduced supplier onboarding complexity and timescale
323 FTE Days Saved
Automation delivered a 32% reduction in process touchpoints
88% PO-to-Invoice Compliance
Streamlined workflows with high invoice matching accuracy
NPS Improved from –55 to +33
User satisfaction dramatically enhanced
BACKGROUND
One of the world’s leading medical products and technologies companies engaged 4C to deliver a multi-phase procurement transformation.
The aim was to drive end-to-end efficiencies by transitioning transactional processes to three global shared service centres, while automating workflows and enhancing the user experience.
the challenge
The client faced outdated, non-compliant data and taxonomy models, inconsistent processes, and poor user experience. Vendor onboarding was slow, working capital was strained by inefficient payment terms, and global spend visibility was severely limited.
SOLUTION
To address these, 4C deployed a structured digital transformation programme across people, process, and technology levers.
- Launched a global transformation programme with cross-functional workstream alignment and change communications
- Redesigned supplier onboarding and requisitioning processes for efficiency
- Implemented standardised taxonomies and master data governance
- Deployed P-cards across 25+ countries, streamlining payments
- Automated P2P training using AI to support adoption and compliance