Digital Transformation

One of the world’s leading medical products and technologies companies engaged 4C to drive end-to-end efficiencies across their procurement function through a multi-phase, multi-year transformation. The key objective was to transition transactional business process to their three global shared services centres, whilst automating processes and enhancing user-experience.

To discuss how we can help you with similar challenges please contact Mark Ellis.

The Problem

  • The client’s non-structured data strategy was non-compliant from a regulatory perspective and inefficient
  • With multiple taxonomies, processes and technology solutions user experience feedback was poor, vendor onboarding slow and payment terms were impacting working capital
  • They engaged 4C to lead their full source-to-pay transformation programme; managing stakeholders across 25 countries to improve efficiency and compliance

The Solution

  • 4C established a global transformation programme with cross-functional workstream alignment, change and communication strategies
  • Processes were redesigned including supplier onboarding and requisitioning
  • Standard taxonomies were deployed with new master data governance
  • Pcards were deployed to over 25 countries
  • P2P training was automated, using an AI solution

The Impact

  • Supplier onboarding requirements were reduced by 52% and payment terms applied consistently
  • Standardised taxonomies have given full spend transparency
  • 323 FTE days a year are being saved through automation execution, with a 32% reduction in process touchpoints
  • Pcard deployment reduced vendor onboarding by 50%
  • 88% PO:Invoice compliance was achieved
  • User NPS improved from -55 to +33
  • Over $1m licence fees saved
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