SUCCESS STORY
60% cycle-time reduction
US Regional Bank:
Transforming the Procure-to-Pay Process
Faster onboarding, better governance, and improved compliance
Outcomes
60% cycle-time reduction
Procure-to-Pay cycle shortened from 23 to 9 days
faster onboarding
Vendor onboarding time reduced from 14 to 4 days
Improved governance
New workflows identified and rejected £14.2M of spend within 30 days
Broad adoption
400+ end-users and 45 approvers trained on the new platform
strong uptake
100+ business requests centralised and processed within 4 weeks
BACKGROUND
A regional US bank wanted to transform its procurement and payables processes by redesigning the Procure-to-Pay (P2P) workflow and implementing the Zip platform.
the challenge
The bank’s procurement cycle suffered from inefficiencies caused by manual processes and fragmented systems. The key challenges included:
- Cumbersome vendor onboarding and intake procedures
- Disconnected approval channels
- No NDA compliance framework
- No ability to track P2P cycle times
- Unenforced procurement policies and decentralised governance
SOLUTION
4C worked closely with key stakeholders to design, configure, and test a new procurement tool. Key initiatives included:
- Designing end-to-end workflows for vendor onboarding, purchase requests, NDAs, and governance checks
- Creating an additional workflow for managing sourcing events and RFPs
- Embedding procurement policy in the system’s back-end architecture to reduce business friction
- Introducing a compliant NDA and contracting process
- Training 400+ end-users and 45 approvers across the busines