SUCCESS STORY

£5.4M total benefit

Hospitality & Leisure:
Supporting Supply Chain Efficiency & Commercial Growth

Delivered benefits through better buying, forecasting, and data integrity

Outcomes

£4.5M Total Benefit

Savings and efficiencies across commercial, forecasting, and supply chain workstreams

Operational Efficiency

7% FTE reduction and simplified end-to-end processes across sites

80% Waste Reduction

Through decrease in over-portioning and cut in obsolete stock

Supply Chain Transformation

Formal contracts, category strategies, and improved supplier relationships delivered £2.5M saving

BACKGROUND

Our client is a global leader in airline catering, retail-on-board, and hospitality services, operating in over 60 countries and serving millions of passengers every year. The business faced a number of structural and operational challenges across its end-to-end value chain, from profitability pressures and fragmented supplier relationships to data integrity issues and high levels of waste.

the challenge

The company needed to improve site profitability, standardise operations, and build a more resilient, data-driven supply chain. Key challenges included missing master data, outdated systems, lack of supplier contracts, and no clear category strategies. In addition, the client wanted support to identify new revenue streams and reduce its dependency on the aviation sector.

SOLUTION

4C designed and implemented an integrated improvement programme across multiple workstreams—commercialstrategy, RACI, Product flow optimisation, better buying, and systems & forecasting—to drive operational efficiencies across the sites, supported by robust and accurate data.

  • Conducted a spend analysis to identify key categories and create tailored category strategies​
  • Tendered all key category areas, to deliver a supply chain which is fit for purpose and formal contracts outlining terms, conditions, and expectations​
  • Designed a commercial strategy which taps into additional revenue streams, reducing aviation sector dependency​
  • Introduced measures of forecast performance, enabling our client to determine the optimal buffers for passenger forecasts and better alignment with demand

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