SUCCESS STORY
Future-ready, AI-powered platform
Local Government:
Delivering a Fully Functional Jaggaer Platform
Strengthening digital capability and readiness for upcoming procurement regulation
Outcomes
Platform fully configured
Jaggaer set up and aligned with upcoming TPP23 regulation
complete functionality
All configuration gaps resolved, enabling full Source-to-Contract capability
user readiness
Around 100 business users trained to use Jaggaer
stronger governance
Client-side assurance strengthened control, alignment, and delivery confidence
smooth transition
Enabled a controlled exit from Delta and secure migration of legacy data
BACKGROUND
A UK social enterprise supporting sustainable public sector procurement for more than 500 government bodies decided to transition from Delta to Jaggaer to improve user experience, strengthen digital capability, and prepare for upcoming TPP23 regulation.
4C was engaged to provide client-side assurance, guide requirements gathering, and ensure the platform was fully configured for future needs.
the challenge
The organisation faced significant digital and operational challenges. Requirements documentation was difficult for internal teams to interpret and validate. Pre-sales miscommunication left key configuration elements incomplete, risking gaps in core functionality. Exiting Delta required careful planning and legacy data management. With TPP23 approaching, leadership needed confidence that the new system would be compliant, fully functional, and ready for adoption across the organisation.
SOLUTION
4C ensured the new digital platform was fully enabled, compliant, and ready for users by providing hands-on support across configuration, migration, and training:
- Delivered full module-to-functionality mapping to assure senior leadership
- Supported the Delta exit, including migration planning and legacy data load
- Completed and validated detailed requirements documentation
- Closed configuration gaps to deliver complete Source-to-Contract functionality
- Designed and delivered targeted training for around 100 users
- Provided client-side delivery assurance across the wider digital programme