4 Reasons Why Sustainability Is Key to Commercial Success

4 Reasons Why Sustainability Is Key to Commercial Success

In the wake of Shell and BP announcing record-breaking profits for 2022 driven by the increase in wholesale gas prices following the war in Ukraine, their sustainability targets have been placed firmly in the back seat. BP announced that its profits had doubled to...
Is Loyalty Dead?

Is Loyalty Dead?

When I worked in Retail Buying between 2001 and 2013, we worked hard to secure, and harder to keep customers. Retailers knew that loyalty was something that you needed to keep investing in, you needed to convince customers that you were there for them, that you were...
Creating Supply Chain Resilience

Creating Supply Chain Resilience

No one would dispute that the COVID-19 pandemic created significant disruption to global supply chains. Nothing like this had happened in decades, and many operators relied on strategies that only partly addressed their challenges. Then came the Russian invasion of...